Privacy Policy

Last updated:

Table of Contents

1Introduction

Sintetico Inc. ("Sintetico," "we," "us," or "our") operates the Converza platform (converza.ai), an AI-powered voice receptionist service. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.

By using Converza, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, business name, and billing information when you create an account.
  • Business Information: Business hours, services offered, appointment types, and custom greetings you configure.
  • Contact Data: Information about your customers and contacts that you add to the system.

Information Collected Automatically

  • Call Data: Phone numbers, call duration, timestamps, and call outcomes for calls handled by our AI.
  • Call Recordings: Audio recordings of calls (when enabled) for quality assurance and record-keeping.
  • Transcriptions: Text transcriptions of calls generated by our AI system.
  • Usage Data: Information about how you use the Service, including features accessed, actions taken, and timestamps.
  • Device Information: Browser type, IP address, device identifiers, and operating system.

Information from Third Parties

  • Calendar Services: When you connect Google Calendar, we access calendar events to manage appointments.
  • Payment Processors: Stripe provides us with transaction information to process your payments.

3SMS/Text Messaging

When you interact with our Service via SMS or text messaging, we collect your phone number, message content, timestamps, and opt-in/opt-out status. This information is used solely to deliver the messaging services you have consented to receive, such as appointment confirmations, reminders, and business notifications.

We do not sell, rent, or share your phone number or SMS data with third parties for their marketing purposes. Your phone number and messaging data will only be shared with our telecommunications provider (Twilio) as necessary to deliver messages.

You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further messages will be sent unless you re-subscribe.

4How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process and handle incoming calls on your behalf
  • Schedule and manage appointments
  • Send notifications about calls, appointments, and account activity
  • Process payments and manage subscriptions
  • Provide customer support
  • Detect, prevent, and address fraud and security issues
  • Analyze usage to improve our AI and Service features
  • Comply with legal obligations

5Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who help us operate the Service:

  • Retell AI: AI voice processing and call handling
  • Twilio: Telephony infrastructure and SMS services
  • Stripe: Payment processing
  • Google: Calendar integration (when enabled)
  • Cloudflare: Content delivery and security
  • Railway: Cloud infrastructure hosting

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for other purposes with your explicit consent.

6Data Retention

We retain your information as follows:

  • Account Data: Retained while your account is active and for 30 days after termination.
  • Call Recordings: Retained according to your plan settings, with a default of 90 days.
  • Call Transcripts: Retained for the duration of your subscription plus 30 days.
  • Billing Records: Retained for 7 years for tax and legal compliance.

You may request deletion of your data at any time, subject to our legal retention requirements.

7Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS/HTTPS) and at rest
  • Secure, access-controlled cloud infrastructure
  • Regular security audits and vulnerability assessments
  • Employee access controls and training
  • Multi-tenant data isolation

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8Your Rights and Choices

Access and Portability

You can access and export your data through your account settings or by contacting us. We will provide your data in a commonly used, machine-readable format.

Correction

You can update your account information at any time through your account settings.

Deletion

You can request deletion of your account and associated data by contacting us or through account settings. Some data may be retained for legal compliance.

Communications

You can opt out of marketing emails by clicking the unsubscribe link. Transactional emails related to your account cannot be opted out.

Call Recording

You can enable or disable call recording in your account settings. Disabling recording will not delete previously recorded calls.

9Cookies & Tracking

We use cookies and similar technologies for:

  • Essential cookies: Required for authentication and security
  • Analytics cookies: To understand how the Service is used
  • Preference cookies: To remember your settings

You can control cookies through your browser settings, though disabling essential cookies may affect Service functionality.

10International Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

By using the Service, you consent to the transfer of your information to the United States and other countries as described in this Policy.

11Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12California Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the "sale" of personal information (we do not sell your data)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@sintetico.ai.

13European Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Legal Basis: We process your data based on contract performance, legitimate interests, and your consent.
  • Right to Object: You may object to processing based on legitimate interests.
  • Right to Restriction: You may request restriction of processing in certain circumstances.
  • Data Portability: You may request your data in a structured, machine-readable format.
  • Complaint: You may lodge a complaint with your local data protection authority.

For GDPR inquiries, contact our Data Protection Officer at dpo@sintetico.ai.

14Policy Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance of the updated Policy.

15Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Sintetico Inc.

Email: privacy@sintetico.ai

Website: converza.ai

For data protection inquiries in the EU: Data Protection Officer: dpo@sintetico.ai