Privacy Policy
Last updated:
Table of Contents
1Introduction
Sintetico Inc. ("Sintetico," "we," "us," or "our") operates the Converza platform (converza.ai), an AI-powered voice receptionist service. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.
2Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, business name, and billing information when you create an account.
- Business Information: Business hours, services offered, appointment types, and custom greetings you configure.
- Contact Data: Information about your customers and contacts that you add to the system.
Information Collected Automatically
- Call Data: Phone numbers, call duration, timestamps, and call outcomes for calls handled by our AI.
- Call Recordings: Audio recordings of calls (when enabled) for quality assurance and record-keeping.
- Transcriptions: Text transcriptions of calls generated by our AI system.
- Usage Data: Information about how you use the Service, including features accessed, actions taken, and timestamps.
- Device Information: Browser type, IP address, device identifiers, and operating system.
Information from Third Parties
- Calendar Services: When you connect Google Calendar, we access calendar events to manage appointments.
- Payment Processors: Stripe provides us with transaction information to process your payments.
3How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process and handle incoming calls on your behalf
- Schedule and manage appointments
- Send notifications about calls, appointments, and account activity
- Process payments and manage subscriptions
- Provide customer support
- Detect, prevent, and address fraud and security issues
- Analyze usage to improve our AI and Service features
- Comply with legal obligations
5Data Retention
We retain your information as follows:
- Account Data: Retained while your account is active and for 30 days after termination.
- Call Recordings: Retained according to your plan settings, with a default of 90 days.
- Call Transcripts: Retained for the duration of your subscription plus 30 days.
- Billing Records: Retained for 7 years for tax and legal compliance.
You may request deletion of your data at any time, subject to our legal retention requirements.
6Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Secure, access-controlled cloud infrastructure
- Regular security audits and vulnerability assessments
- Employee access controls and training
- Multi-tenant data isolation
7Your Rights and Choices
Access and Portability
You can access and export your data through your account settings or by contacting us. We will provide your data in a commonly used, machine-readable format.
Correction
You can update your account information at any time through your account settings.
Deletion
You can request deletion of your account and associated data by contacting us or through account settings. Some data may be retained for legal compliance.
Communications
You can opt out of marketing emails by clicking the unsubscribe link. Transactional emails related to your account cannot be opted out.
Call Recording
You can enable or disable call recording in your account settings. Disabling recording will not delete previously recorded calls.
9International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.
By using the Service, you consent to the transfer of your information to the United States and other countries as described in this Policy.
10Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the "sale" of personal information (we do not sell your data)
- Non-discrimination for exercising your rights
To exercise these rights, contact us at privacy@sintetico.ai.
12European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on contract performance, legitimate interests, and your consent.
- Right to Object: You may object to processing based on legitimate interests.
- Right to Restriction: You may request restriction of processing in certain circumstances.
- Data Portability: You may request your data in a structured, machine-readable format.
- Complaint: You may lodge a complaint with your local data protection authority.
For GDPR inquiries, contact our Data Protection Officer at dpo@sintetico.ai.
13Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance of the updated Policy.
14Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
For data protection inquiries in the EU:
Data Protection Officer: dpo@sintetico.ai